Refund policy

Scope

This Refund Policy applies to ACut Pro subscriptions (monthly or annual) purchased through Lemon Squeezy. It sits alongside our Terms of Service and Privacy Policy.

Lemon Squeezy is the Merchant of Record for Pro checkout. They process payments, taxes, receipts, and refunds on our behalf. Pricing, trial length, and renewal terms shown at checkout control your subscription.

Free trial

When a Pro plan includes a free trial (currently up to 7 days), you can cancel in the Lemon Squeezy customer portal before the trial ends. If you cancel in time, you are not charged for that subscription.

Cancellation

You may cancel Pro anytime through the Lemon Squeezy customer portal linked from your ACut account billing controls (or from Lemon Squeezy receipt emails).

• Cancellation stops future renewals; it does not automatically issue a refund for the current period
• After you cancel a paid period, Pro access continues until that period ends
• If you cancel only for convenience after using Pro for most of a billing cycle, we do not offer prorated refunds outside the refund window below

Refund eligibility (Pro)

We may approve a full refund of a Pro payment when:

• You request it within 14 days of the charge (first payment or renewal), and
• You are not satisfied with Pro, or a technical issue prevented you from using paid features and we could not resolve it in a reasonable time, or
• You were charged in error (duplicate or incorrect charge)

Generally not refundable:

• Requests made more than 14 days after the charge date
• Partial / prorated refunds for unused days after the refund window
• Refunds sought after chargebacks or payment disputes are opened (handle those through your bank or Lemon Squeezy)
• Accounts suspended for Terms of Service violations

Account credits (PayOS)

Credit packs sold in Vietnamese đồng (VND) through PayOS are generally non-refundable once credits are delivered to your account, as stated in our Terms of Service. Unused credits stay on your account for eligible premium features.

How to request a refund

1. Contact us with the email used for Lemon Squeezy checkout, the approximate purchase date, and a short reason: Message us on Facebook.
2. You may also open a refund request through Lemon Squeezy (customer portal or receipt email) — they notify us as Merchant of Record
3. We review eligible requests as soon as practical. Approved refunds are processed by Lemon Squeezy back to the original payment method

Refund timing depends on Lemon Squeezy and your card issuer or payment provider (often several business days).

After a refund

• Pro access for the refunded period is revoked once the refund is confirmed
• Affiliate commissions tied to that payment may be reversed (see Terms of Service — Affiliate Program)
• Your local projects and exports remain yours; refunds only affect paid plan access and billing

Consumer rights

Nothing in this policy limits rights you may have under mandatory consumer law in your country (for example cooling-off rules that cannot be waived). If those rules give you a stronger right, they prevail.

Policy updates

We may update this Refund Policy as billing or Lemon Squeezy requirements change. The “Last updated” date below shows the current version. Material changes will be reflected on this page.

Contact Us

Questions about a Pro charge, trial, or refund?

Message us on Facebook.